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Assistant Manager - Work Force Management

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 

Transformation happens here. Come, be a part of our exciting journey!  

Are you the one we are looking for? 

We are inviting applications for the role of Assistant Manager - Workforce Management 

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction  

Responsibilities 

  • To work as the front-end for critical client-related projects tied up to data mining, processing and reporting 

  • Gather and maintain a wide repository of data-related business processes and reporting 

  • Design data management and reporting tools – design and develop reporting tools that would yield a more substantial data story 

  • Provide data analysis and interpretation for the business leaders – this entails understanding trends, data behaviors, and forecast – with high level of accuracy and timeliness 

  • Pro-actively drives process improvement critical to the business 

  • Assist in handling a team of 6-7 WFM specialists 

  • Maintains daily connect with clients and stakeholders tied up to the critical data requirement for the business projects 

  • Attends centralized or site management meeting, as required 

  • Other assigned tasks as required by the business 

  • Knowledge in PowerBI is an advantage 

  • Forecast required Head Count for incoming business (Staffing requirement and forecasting) 

 

Qualifications we seek in you! 

Minimum qualifications  

  • College Graduate 

  • Relevant experience required in end-to-end workforce management – reporting, real-time management, scheduling, and capacity planning 

Preferred qualifications  

  • Relevant experience required in WFM Supervisor 

  • Advance skills in MS Office 

  • Preferably with PowerBI experience 

  • Excellent comm. skills – Verbal & Written 

  • Good Excel/Presentation skills 

  • Good people connect with outstanding PR skills 

  • Understanding on sourcing & market / competition 

  • Eye for detail and quick response time 

  • Ability to drive compliance & process adherence 

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

 

Job: Assistant Manager

Job ID: RET002110

Primary Location: Philippines - Quezon City

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Nov 3, 2021

Master Skills List: Corporate

Job Category: Full Time