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Assistant Vice President - Lead for Customer Development

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Assistant Vice President - Customer development

Customer Development Comm Exec Role will be integral support who will manage Business processes, tools & update systems, data governance, and reporting that Customer Account Managers can easily understand and use.

This role will help liberate Customer Account Managers to spend more time on Grow the business activities.

Responsibilities:

  • Establish good collaborative relationships with Clients, Sales team and end Customers. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.
  • Achieve KPIs / SLAs contractually agreed
  • Deliver Operational Excellence Framework
  • Manage and lead calls with clients
  • Be proactive and ensure operations are run smoothly
  • Drive Transformation journey and improvement
  • Proactive and Self-motivated to follow up or chase with multiple teams for pending information
  • Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
  • Identify problems/issues in day-to-day Operations and resolve them proactively
  • Highlight and escalate any issues that need attention
  • Coordinate and resolve issues with excellent customer service
  • Deliver quality customer service by researching and responding to all internal stakeholder’s inquiries quickly, effectively, and professionally.
  • Ensure positive customer VOC from stakeholders

 

 

Qualifications we seek in you!

Minimum Qualifications/Skills:

  • MBA with relevant experience in a CPG environment.
  • Flexibility to work in any shift
  • Relevant Team leading and Management experience
  • Good understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Demand/supply planning, overall understanding of Trade Pay and Deductions in a complex CPG environment
  • Fluent in English. Proficient oral and written communication skills
  • Good analytical mindset, problem-solving, organization skills, and attention to detail
  • Smart problem solver – generate good ideas and practical solutions
  • Team player, Dependable
  • Ability to prioritize tasks and multitask when required

Preferred Qualifications/Skills:

  • Exposure to consumer goods industry in a global environment
  • Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc.
  • Certification in Trade Promotions Management is an added advantage
  • Transitions Experience- Must have transitioned 1 or more processes successfully

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Assistant Vice President

Job ID: RET002061

Primary Location: India - Bangalore

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Dec 4, 2021

Master Skills List: Operations

Job Category: Full Time