Careers at Genpact


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Management Trainee- Order Management

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of MT, Order Management

This position serves as primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions. Ensures customer orders are processed, shipped and invoiced. Demands critical thinking abilities to facilitate resolution to both short term and long term service issues. Administers and processes a multitude of distributor, operator, and national account contracts, ensuring timely and accurate payments, and gross margin integrity.

Are you the one we are looking for?


The responsibilities of a Customer Supply Chain Associate (CSCA) desk may include, but are not limited to the following customer service functions:
•Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments.
•Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.
•Daily maintenance in SAP which would include reviewing error reports with the orders ZORD
•Audit customer expected pricing
•Organize and consolidate LTL shipments into truckloads or ‘ship withs’ to increase truck optimization
•Assist transportation planners in resolving issues and communicating to appropriate parties as necessary.
•Support customer with pool date coordination, rush shipment arrangements, and problem resolution.
•Analyze existing order to ship processes for possible improvements
•Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
•Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal/external relations


Minimum Qualifications
•Bachelor’s Degree (business, logistics or finance is preferred.
•Relevant experience in customer service and or supply chain.
•Proficient in PC skills

Preferred Qualifications
•Strong communication skills with excellent inter-personal skills.
•Ability to perform the duties related to order processing, invoicing, credit/debit memos, claims and deductions.
•Capacity for developing an understanding of cash application, logistics and sales.
•Must possess analytical skills, problem solving skills, and the ability to handle stress well.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Management Trainee

Job ID: RET001416

Primary Location: India - Gurgaon

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 10, 2021

Master Skills List: Corporate

Job Category: Full Time