Careers at Genpact


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Accounts Receivable Collections – Senior Process Associate - French

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Accounts Receivable Collections – Senior Process Associate - French!
Your job will involve invoice and payment processing, workflow management and issue resolution. 
The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
Managing unapplied cash:
Unapplied/unidentified payment investigation
Cash collected at the month end
Coordinating the chase activity, query resolution/dispute management:
Verbal & Written Communication with client
Verbal & Written Communication with related departments.
Managing dunning letters/collection letters:
Issuing, checking and sending dunning letters/Collection letters 
Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
Escalating of all unsolved/unclear issues to the team leader

Successfully graduating the training plan attached to the position and the tasks;
Training other team members regarding the daily tasks whenever necessary and requested by the manager;
Updating the working procedures periodically;

Minimum qualifications 
•    Very good knowledge of French, min C1
•    Accounting knowledge – intermediate level; 
•    Similar work experience 
•    Work experience with SAP system (Advantage) 
•    Organized personality with attention to details and customer orientation; 
•    Accurate, logical problem solver; 
•    Ability to handle client on one-on-one basis, via e-mails and calls; 
•    Upbeat, proactive with ability to work both independently and as part of a team; 
•    Communicative and ability to learn; 
Encouraged qualifications 
•    University graduate (Economic studies are an advantage); 
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Senior Process Associate

Job ID: PHA000553

Primary Location: Romania - Bucuresti

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jan 17, 2022

Master Skills List: Operations

Job Category: Full Time