Careers at Genpact

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Inviting applications for the role of Accounts Receivable Collections – Senior Process Associate - French!
Your job will involve invoice and payment processing, workflow management and issue resolution. 
Responsibilities 
The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
Managing unapplied cash:
Unapplied/unidentified payment investigation
Cash collected at the month end
Coordinating the chase activity, query resolution/dispute management:
Verbal & Written Communication with client
Verbal & Written Communication with related departments.
Managing dunning letters/collection letters:
Issuing, checking and sending dunning letters/Collection letters 
Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
Escalating of all unsolved/unclear issues to the team leader

OTHER RESPONSIBILITIES
Successfully graduating the training plan attached to the position and the tasks;
Training other team members regarding the daily tasks whenever necessary and requested by the manager;
Updating the working procedures periodically;

Qualifications 
Minimum qualifications 
•    Very good knowledge of French, min C1
•    Accounting knowledge – intermediate level; 
•    Similar work experience 
•    Work experience with SAP system (Advantage) 
•    Organized personality with attention to details and customer orientation; 
•    Accurate, logical problem solver; 
•    Ability to handle client on one-on-one basis, via e-mails and calls; 
•    Upbeat, proactive with ability to work both independently and as part of a team; 
•    Communicative and ability to learn; 
Encouraged qualifications 
•    University graduate (Economic studies are an advantage); 
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.