Careers at Genpact


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Senior Manager - Black Belt

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Senior Manager, Black Belt

A Black Belt in Genpact is responsible for delivering tangible benefits & reducing costs by improving business processes, solving problems, and inspiring change within the organization. Black Belts ensure alignment of Quality initiatives with the company’s strategic initiatives and help implement a culture of continuous improvement through "leading by example" and facilitating the delivery of business impact/results.


  • Works with Transformation Services, Solutions, Transition, Training, Ops, and Practice to understand and deliver contractual commitments, deal books, and customer priorities;
  • Works with Ops leads, Vertical Leads and customers to craft, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included);
  • Crafting, planning and driving the value-generating roadmaps on the aligned accounts;
  • Initiating and leading benefit Black Belt [BB] projects that improve end-to-end processes and driving significant business impact for customers;
  • Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization;
  • The setting, validating and auditing measurement systems to deliver business impact;
  • Building Process Perfection culture in the team;
  • Providing Team Leadership in the application of Lean & Six Sigma tools and Process Perfection methodology;
  • Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions;
  • Motivating change management within Operations and customer organization;
  • Implementing Business Process Management Systems (BPMS) for newly Transitioned processes;
  • Supporting the MBB with driving the agreed governance with Operations and customers;
  • Conducting Quality Awareness, Lean and Green Belt Training within the organization;
  • Coaching & Mentoring Green Belts and project teams to drive value for customers based on the roadmap cooperated with them;
  • Executing and supervising the annual goals assigned by Quality function management;
  • Fulfilling the requirements and achieving BB Certification within 18-30 months;
  • Take over increased responsibilities within the described activities above;
  • Training other team members regarding the daily tasks whenever vital and requested by the manager;
  • Complete any other job-related tasks assigned by Quality function management;
  • Building strategic relationship skills experience with peers from TS, Consulting, Solutions, Transitions, operations and operating leaders to facilitate goals and objectives;
  • Clarifying the roles and appoints responsibilities of each member of the team
  • Challenging the team to develop as a leader


Minimum qualifications

  • Bachelor’s degree
  • Significant work experience required.
  • Tried project management experience with the ability to balance multiple tasks
  • Validated people leadership skills
  • Experience in Process Improvement Methodologies
  • Green Belt certification

Preferred qualifications

  • Previous experience in a multinational company would be an advantage;
  • Proficiency in project management and statistical analysis systems like MS Projects, Minitab, etc, would be a plus;
  • Prior significant exposure to top management interactions both internally and externally
  • Network operations - understanding of Incident, change, and problem management.
  • In-depth knowledge of project planning techniques, Agile methodology, and automated project planning tools along with relevant certifications is an added advantage
  • Black Belt / Lean / any other Quality Certification would be a plus;

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Senior Manager

Job ID: LIF005220

Primary Location: India - Gurgaon

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 15, 2021

Master Skills List: Corporate

Job Category: Full Time