Careers at Genpact

Jobs

  • Facebook
  • Twitter
  • Linkedin
  • Email

Technical Associate - L1 Service Desk

Technical Associate – L1 Service Desk

Function: Operations

Hyderabad, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Technical Associate – L1 Service Desk

 

Responsibilities

  • Level 1 support
  • 24/7 support with Rotational Shifts & Weekly Off’s
  • Strong customer service orientation
  • Need to be flexible with both Voice & Non Voice Support
  • Demonstrated ability to handle multiple tasks with little to no forewarning
  • Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
  • Document & add new issues/solutions to Knowledge Management Repository
  • Use of soft skills - Listen, Empathy, Courtesy etc.
  • Utilize professional techniques to retain & delight customers.
  • Provide quality service & resolve concerns efficiently & professionally
  • Above all, take full ownership of the Incident from Creation to Closure

 


Minimum qualifications

  • Graduate in any stream

 

 

 

Preferred:

  • Good communication skills
  • Need to be flexible in working from Office
  • Should have understanding of below Technical Skills:
    • Basic Networking
    • Win NT/2000
    • MS Office 2007, 2010
    • IE6 & IE8
    • OS - WinXP, Win7, Win 10
    • Outlook 2007, 2010, 2016
    • PC/Laptop/Handheld/Printers

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on TwitterFacebookLinkedIn, and YouTube.

 

Job: Technical Associate

Job ID: ITO050743

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 1, 2022

Master Skills List: Operations

Job Category: Full Time