Careers at Genpact


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Technical Associate - L1 Service Desk

Technical Associate – L1 Service Desk

Function: Operations

Gurgaon, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Technical Associate – L1 Service Desk



  • Level 1 support
  • 24/7 support with Rotational Shifts & Weekly Off’s
  • Strong customer service orientation
  • Need to be flexible with both Voice & Non Voice Support
  • Demonstrated ability to handle multiple tasks with little to no forewarning
  • Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
  • Document & add new issues/solutions to Knowledge Management Repository
  • Use of soft skills - Listen, Empathy, Courtesy etc.
  • Utilize professional techniques to retain & delight customers.
  • Provide quality service & resolve concerns efficiently & professionally
  • Above all, take full ownership of the Incident from Creation to Closure


Minimum qualifications

  • Graduate in any stream





  • Good communication skills
  • Need to be flexible in working from Office
  • Should have understanding of below Technical Skills:
    • Basic Networking
    • Win NT/2000
    • MS Office 2007, 2010
    • IE6 & IE8
    • OS - WinXP, Win7, Win 10
    • Outlook 2007, 2010, 2016
    • PC/Laptop/Handheld/Printers


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, Follow us on TwitterFacebookLinkedIn, and YouTube.


Job: Technical Associate

Job ID: ITO050694

Primary Location: India - Gurugram

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 1, 2022

Master Skills List: Operations

Job Category: Full Time