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Technical Associate - Production support

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here! Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Technical Associate - Production Support

Responsibilities

  • Production support and Management of Applications hosted on windows & Linux production environment.
  • Administer, troubleshoot and execute Change Requests for web applications hosted on windows & Linux production servers.
  • Website Hosting, Code deployment on application production servers.
  • Follow SOP's and resolve tickets as per SLA in ITSM System.
  • Documentation of SOP's, AID, ORD and Knowledge Management base with regular reviews.
  • Automation of regular production activities using scripting languages like PowerShell or Automation tools.
  • Should have sound knowledge on ITIL Concepts

Qualifications we seek in you!

Minimum Qualifications

  • Bachelor's Degree required
  • Work experience in area of operations/ production support environment from IT/ ITMS/ ITES industry
  • Should be proficient with Linux and Apache web hosting.
  • Knowledge of Windows 2016 Administration – Candidates must have experience on IIS
  • Should have strong knowledge on ITSM tools, Incident management, Change management and Release management.
  • Should be flexible in working rotational shifts 24/7.
  • Should be keen learner with excellent analytical and problem-solving skills.
  • Knowledge of Cloud and AWS is preferable.

Preferred qualifications

  • PowerShell scripting is added advantage.
  • Good to have Linux trained and Windows certifications.
  • Excellent communication skills to interact with Business users and Operations teams.
  • Willingness to learn and work on newer areas of technologies and projects.

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Technical Associate

Job ID: ITO050613

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 17, 2022

Master Skills List: Operations

Job Category: Full Time