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Process Associate - Service Desk

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Transformation happens here! Come, be a part of our exciting journey!

Are you the one we are looking for?

 

Inviting applications for the role of Process Associate - ServiceDesk

 

Candidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.

 

Responsibilities

  • 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
  • Provide Incident, query and service request management and monitoring (incl. escalation)
  • Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
  • Review and Maintain internal Service Desk Support/knowledge Base
  • Implement and Maintain self-service/self-help resources and services
  • Report on known outage and service impacts

 

Qualifications we seek in you!

Minimum Qualifications

  • Bachelor's Degree required

Preferred qualifications

  • Good communication skills
  • Familiar with ITIL framework.
  • Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
  • Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
  • Expertise in Active Directory administration, including creation of domain/exchange accounts.
  • Excellent troubleshooting skills.
  • Good interpersonal skills and attention to customer service.
  • Ability to work effectively in a fast-paced environment.
  • Ability to communicate effectively.
  • Ability to prioritize effectively incidents and service requests.
  • Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: ITO049353

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 16, 2022

Master Skills List: Operations

Job Category: Full Time