Careers at Genpact


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Consultant- CRM- OFS


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of Consultant- CRM- OFS


  • Working on the New Enhancement Requests requested by the customers
  • Understand the issue faced by client and analyse the issue and resolve within SLA.
  • Responsible for conducting various meetings and discussion with client for various issue analysis etc.
  • Responsible for functionality mapping and Requirement analysis.
  • Prepare documentation based on client requirement.
  • Responsible for writing the test cases for the product.
  • Preparing MD 50 documents for all enhancements and changes.
  • Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.


Qualifications we seek in you!

Minimum qualifications

  • BE/MBA/M.Tech/MCA .


  • Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

Preferred qualifications

  • Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.
  • Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.
  • Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.
  • Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and Oracle Service Contracts, Oracle Teleservices.
  • Good Exposure in project methodologies like AIM & OUM, TCM.




Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Consultant

Job ID: ITO042562

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Aug 26, 2021

Master Skills List: Consulting

Job Category: Full Time