Careers at Genpact


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Asst Mgr -Technology

OTRS Developer
Function: ITMS
Location: Hyderabad

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.



Working Knowledge on MVC architecture ,CGI Perl, JavaScript
Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
Working knowledge of relational databases 
Worked on all ITSM Modules of OTRS
Experience in Design, Coding and Testing 
Working knowledge of Active Directory, LDAP,SSO
Experience with web services via SOAP/REST APIs 
OTRS Administration 
OTRS application customization 
Workflow Configuration 
Creation of business rules
Knowledge in configuring reports and surveys
Strong interpersonal communication skills

Minimum qualifications
  • IT Graduate/B.E
Preferred qualifications
  • Good management, analytic, problem solving & interpersonal skills

  • Self-motivated, Positive outlook & result oriented

  • Strong communication skills

  • Good knowledge of available IT systems/tools and always keep up to date with new developments within the IT industry


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.comFollow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Assistant Manager

Job ID: ITO039086

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: May 19, 2021

Master Skills List: Operations

Job Category: Full Time