Careers at Genpact


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Process Associate - Order to Cash - Vietnamese

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Process Associate and Process Developer– AR and Cash application


General Responsibilities

  • Daily allocation of incoming payments:
  • Payments are processed accurately and allocated on the sales ledger and banked.
  • Reconciliations of payments received.
  • First point of contact for queries within the team.
  • Sales ledger queries and escalations are handled correctly and promptly through to appropriate resolution, e.g. customer payments located and entered on the sales ledger.
  • A team player, capable of working together towards a common target
  • Communication skills, both written and verbal.
  • Revision of process documentation
  • Ensure Key Metric’s are met, and service is delivered to end users as expected
  • Daily usage of client’s tools for the assigned activities


Language Support required

Genpact Delivery Center



English, Thai, Vietnamese, Indonesian


English, German


Good verbal and written communication skills – Primary language as Vietnamese and secondary language as English


Qualifications we seek in you!

Minimum qualifications

  • Proficient knowledge of computers, the Internet and office automation.
  • B. Com Graduate
  • Relevant 0-2 years domain experience



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: INS011677

Primary Location: MY - Bandar Sunway

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 6, 2022

Master Skills List: Operations

Job Category: Full Time