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Relationship Manager - Investment Accounting

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Are you the one we are looking for?

Inviting applications for the role of Relationship Manager, Investment Accounting!


  • Lead all aspects of the overall operating model, including but not limited to day-to-day operations to help ensure all processes are running efficiently and deadlines are met;
  • Handle internal and external stakeholder relationships acting as the 1st line of defence for issue resolution and customer concerns;
  • Oversee the overall health of the processes outsourced to Genpact in terms of the nature of work, skill set required to perform the work, and ensuring efficient utilization of resources at Genpact;
  • Work to promote the ongoing improvement of the service standards and thereby review, develop and implement critical metrics as the engagement matures;
  • Develop and lead common governance, risk & control structure including a communication and escalation matrix, enabling improved transparency and dialogue;
  • Develop and propose mechanisms for encouraging best performance and alignment of interest;
  • Own and ensure adherence to SOW (Statement of Work) and its clauses and its constant alignment with the Master Service Agreement and report any possible deviation. Ensure that the legal framework and SOW reflect the needs of the department also on an ongoing basis;
  • Build and foster commercial trust between the outsourcing partners, become aware of issues early in their evolution, and to maintain a view of advancement against the plans;
  • Be responsible for certain operational as well as senior management meetings with responsibilities including facilitating & coordinating meetings and meeting content, preparing meeting documentation, and following through all decisions & action items till successful completion;
  • Develop business cases and other supporting material for anticipated changes requiring a decision from management level;
  • Exhibit critical mindset to question the status quo in processes & work products;
  • Liaise with Team Leads to prepare training and support as required.

Qualifications we seek in you!

Minimum qualifications


  • Relevant work experience in the area of investments, relationship or project management
  • University degree with an emphasis in Accounting and/or Finance
  • Pro-active, forward-looking mind set and high-quality delivery focus
  • Able to see the big picture while paying attention to details
  • Great teammate with a high degree of personal accountability
  • Good communication skills and ability to interact with all levels within the organization
  • Ability to deal with ambiguity and foster positive outcomes
  • Ability to effectively prioritize and meet tight deadlines
  • Work independently as well as part of a team

Preferred prerequisite

  • Experience in Project management



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.comFollow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Manager

Job ID: INS011661

Primary Location: India - Gurugram

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 30, 2022

Master Skills List: Operations

Job Category: Full Time