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DG - Customer Service and claims - Senior Process Associate - Dutch

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.  
Inviting applications for the role of Customer Service and Claims - Senior Process Associate -Dutch
 
Perform operational tasks within Customer Servicing and claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.   
Responsibilities   
  
•    Responsible for the Customer service operational tasks:  
o    Call handling   
o    Channel handling   
o    Customer enquiries   
o    Sales support   
o    New business   
o    Policy issuance   
o    Payment processing   
o    Policy amendments Refunds   
o    Renewals   
o    Cancellations   
o    Complaint handling   
o    Customer surveys (NPS)   
o    Sanctions screening   
o    Fraud management   
o    Resource demand planning   
o    Training  
•    Responsible for Claims operational tasks:  
o    Claims/Service Management Europe  
    First notification of loss   
    Claims validation   
    Claims adjudication   
    Claims fulfilment   
    Claims replacement   
    Claims repair   
    Fraud Management   
    Claims enquiries   
    Logistics management   
    Repair and Refurb management   
    Vendor management   
    Resource demand planning   
    Training  
•    Implement improvements to current processes    
•    Ensure efficient customer service processes    
  
Language Support required  
               
•    Good verbal and written communication skills – Primary language C1  
•    English min B2  
•    CEF scores as C 
Qualifications   
Minimum qualifications   
•    Graduation (any stream)  
•    Customer Focus (focus on internal customers and impact on our external customers)  and Experience in Claims Management will be an asset  
•    Bias for action (focus on results and use of intelligent risk taking)   
•    Team Alignment (team player; supports and respects others)  
  
  
Preferred qualifications   
•    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)   
•    Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)   
•    Good communication skills, ability to cooperate with external and internal customers   
•    Problem solving and decision-making ability   
•    Ability to work with various IT applications   
•    Customer service orientation   
•    Ability to work effectively under pressure    
•    Knowledge of MS Office   
 
 What can we offer? 

•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy


As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. 
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates  
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.  
  
 

Job: Senior Process Associate

Job ID: INS011636

Primary Location: Poland - Krakow

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 22, 2022

Master Skills List: Operations

Job Category: Full Time