Careers at Genpact


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Process Associate - Claims.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, Insurance Claims


Responsible for performing backend claims support activities like Document Indexing, Claim Payments, setting up FNOLs & Schedule Independent Medical Examinations.

  • Accurately analyze invoices & make payments to Vendors & Insureds on a claim.
  • Accurately identify keywords on a claim related document & Index the documents to an appropriate claim
  • Accurately analyze & set up new assignments for Independent Medical Examinations
  • Ensure that assigned targets in accordance with SLA metrics are met
  • Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
  • Provide accurate process reports on a timely basis

Qualifications we seek in you

Minimum Qualification

  • BBA/ BA (Any Non-Technical Graduate)

Preferred Skill Set

  • Strong analytical, critical thinking, and investigative skills
  • General Insurance understanding
  • Good interpersonal skills
  • Proficiency with Microsoft Office, specifically Outlook E-mail, Excel
  • Preferably experienced in Insurance Claims
  • Skilled in computer navigation and average keyboarding speed with high accuracy
  • Data gathering, logic, and numerical ability

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Process Associate

Job ID: INS011628

Primary Location: India - Gurugram

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 22, 2022

Master Skills List: Operations

Job Category: Full Time