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Customer Service and claims - Senior Process Associate  - Finnish

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of the Customer Service and Claims Specialist Senior Process Associate  - Finnish!

Customer Service and Claims Specialist will be responsible for helping ensure complete customer happiness with our client by providing front-office service contacting the Team via telephone, e-mail or other electronic systems.

Responsibilities

  • Front office operations support, exception management, investigate/ resolve system errors, complaint and collect Customer surveys (NPS)

  • Allocate tasks to internal teams as per requested by the customer

  • Lead system stop and provide approval as per company guidelines,

  • Handle policy issuance / maintenance activities and payments processing

  • Communicate with customer (e-mail / phone) & process their requests in systems

  • Maintain customer records in internal systems,

  • Interaction with internal teams like products/ claims (validation, adjudication, fulfilment) over emails/phones

  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs

  • Implement improvements to current processes

  • Perform all tasks in compliance with Genpact internal policies, procedures.

Qualifications

  • Very good knowledge of Finnish (min C1) & English (min B2)

  • Professional experience in Care or Non-Life insurance processes / Customer Service/ Sales support experience (preferred, not mandatory)

  • Professional, emotionally mature and ethical, good interpersonal skills and ability to work well with a broad range of personality styles and types

  • Ability to handle pressure

  • Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies

  • Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and positive relationships. Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer.

  • Very attentive and active listener. Cultivates open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions

  • Good MS Office (especially MS Excel) knowledge

  • High School graduate at least

We offer:

  • Attractive salary;

  • Stable job offers - employment contract

  • Work in a multicultural and diverse environment with employees from over 30 countries

  • Genpact supports professional trainings and great career development opportunities

  • Free access to our award-winning learning platform

  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Senior Process Associate

Job ID: INS011577

Primary Location: Poland - Krakow

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 27, 2022

Master Skills List: Operations

Job Category: Full Time