Careers at Genpact


  • Facebook
  • Twitter
  • Linkedin
  • Email

Customer Service and claims - Process Associate - Dutch

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 
Inviting applications for the role of Customer Service and Claims - Process Associate 
Perform operational tasks within Customer Servicing and claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.  
•    Responsible for the Customer service operational tasks: 
o    Call handling  
o    Channel handling  
o    Customer enquiries  
o    Sales support  
o    New business  
o    Policy issuance  
o    Payment processing  
o    Policy amendments Refunds  
o    Renewals  
o    Cancellations  
o    Complaint handling  
o    Customer surveys (NPS)  
o    Sanctions screening  
o    Fraud management  
o    Resource demand planning  
o    Training 
•    Responsible for Claims operational tasks: 
o    Claims/Service Management Europe 
    First notification of loss  
    Claims validation  
    Claims adjudication  
    Claims fulfilment  
    Claims replacement  
    Claims repair  
    Fraud Management  
    Claims enquiries  
    Logistics management  
    Repair and Refurb management  
    Vendor management  
    Resource demand planning  
    Training 
•    Implement improvements to current processes   
•    Ensure efficient customer service processes   
Language Support required 
•    Good verbal and written communication skills – Primary language – Multilanguage, min C1 
•    English min B2 
•    CEF scores as C
Minimum qualifications  
•    Graduation (any stream) 
•    Customer Focus (focus on internal customers and impact on our external customers)  and Experience in Claims Management will be an asset 
•    Bias for action (focus on results and use of intelligent risk taking)  
•    Team Alignment (team player; supports and respects others) 

Preferred qualifications  
•    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)  
•    Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)  
•    Good communication skills, ability to cooperate with external and internal customers  
•    Problem solving and decision-making ability  
•    Ability to work with various IT applications  
•    Customer service orientation  
•    Ability to work effectively under pressure   
•    Knowledge of MS Office  

 What can we offer?

•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.       
Kindly please see our Privacy Notice for Employment Candidates:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube. 


Job: Process Associate

Job ID: INS011555

Primary Location: Poland - Krakow

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 16, 2022

Master Skills List: Operations

Job Category: Full Time