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Customer service and Claims - Process Associate - Spanish

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service and Claims - Process Associate 
Perform operational tasks within Customer Servicing and claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions. 
Responsibilities 

•    Responsible for the Customer service operational tasks:
o    Call handling 
o    Channel handling 
o    Customer enquiries 
o    Sales support 
o    New business 
o    Policy issuance 
o    Payment processing 
o    Policy amendments Refunds 
o    Renewals 
o    Cancellations 
o    Complaint handling 
o    Customer surveys (NPS) 
o    Sanctions screening 
o    Fraud management 
o    Resource demand planning 
o    Training
•    Responsible for Claims operational tasks:
o    Claims/Service Management Asia Only
    First notification of loss 
    Claims validation
o    Claims/Service Management Europe
    First notification of loss 
    Claims validation 
    Claims adjudication 
    Claims fulfilment 
    Claims replacement 
    Claims repair 
    Fraud Management 
    Claims enquiries 
    Logistics management 
    Repair and Refurb management 
    Vendor management 
    Resource demand planning 
    Training
•    Implement improvements to current processes  
•    Ensure efficient customer service processes  
•    Good verbal and written communication skills – Primary language as Spanish and secondary language as English
•    CEF score as C1
Qualifications 
Minimum qualifications 
•    Graduation (any stream)
•    Customer Focus (focus on internal customers and impact on our external customers)  and Experience in Claims Management will be an asset
•    Bias for action (focus on results and use of intelligent risk taking) 
•    Team Alignment (team player; supports and respects others)


Preferred qualifications 
•    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise) 
•    Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow) 
•    Good communication skills, ability to cooperate with external and internal customers 
•    Problem solving and decision-making ability 
•    Ability to work with various IT applications 
•    Customer service orientation 
•    Ability to work effectively under pressure  
•    Knowledge of MS Office 

What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: INS011523

Primary Location: Romania - Bucuresti

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 15, 2022

Master Skills List: Operations

Job Category: Full Time