Careers at Genpact

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Management Trainee, Insurance Transactions 
Responsibilities: 
•    Transaction processing according to standard work & SOP
•    Prioritize transactions according to detailed guidelines to meet SLA
•    Plans and prioritizes tasks and work responsibilities to achieve objectives!
•    Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
•    Assist with/perform other team tasks as the need arises.
•    Ability to accurately interpret and compile information from a variety of sources and systems
•    Ensure that turnaround time and quality of the work meets Company service standards
•    Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
•    Handle own work in process and support team efforts to ensure that individual, team goals are met.
•    Maintain key records like working files, email for reference and audit purpose
•    Ability to handle basic day to day requirements of excel
Qualifications:
Minimum qualifications
•    Graduation in any stream except B.Tech and Technical Graduation & Law
Preferred qualifications
•    Relevant experience in similar process 
•    Life Insurance policy admin – Experience in processing of Money In Transactions like 
o    Group Billing – Billing change List Bill, Allot Payment, Allot Refund, Collections, Paid in Past, NSF, Policy Status 
o    Premium – Billing change EFT Changes, Premium History, Mode changes, Premium history, Report Policy status 
•    Exposure to Life Policy Admin systems like – CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF
•    Good English Communication (Both written & verbal) – Talocity Score of >50
•    Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
•    Displays energy and enthusiasm in approaching the job
•    Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
•    Ready to work on stretched working hours
•    Ability to independently work well with internal and external customers
•    Customer service focus
•    Basic Computer knowledge along with typing speed of 20 words/minute
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.