Careers at Genpact


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Management Trainee - Positions for Claims FNOL, Claims Indexing

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. 

Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Management Trainee, Insurance Domain

•    Manage teams and service level targets. Providing guidance to direct reports, comprised of managers and front-line managers
•    Monitor, analyse and report on trends in the key underwriting performance drivers
•    Leading weekly/monthly/quarterly discussions on operations with US stakeholders
•    Understanding of risks faced by the function and the controls in place to manage and mitigate the risks
•    Ensuring clarity around priorities and goals for the entire functional area
•    Ability to function effectively in a team environment exercising good judgment
•    Working with senior management and other peers for strategy development and execution planning
•    Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates 
•    Ensuring meeting billable numbers on a daily basis
•    Guiding the talent identification and development processes for a function
•    Approving hiring and redeployment requests within his/her group
•    Queue Management – Effectively managing and monitoring queues
•    Performing Quality Audits and sharing detailed feedback for maintaining quality standards
•    Root Cause Analysis on escalations received
•    Provide quality control and assembly for all types of claims generated by the business unit 
•    Ensure that turnaround time and quality of documents meet Company service standards
•    Provide all required information to claim handlers across the country(s) and other functions within Travelers
•    Contact internal resources to research and resolve issues 
•    Take ownership of work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures, which increase the efficiency of the team
•    Manage your own work in process and support team efforts to ensure that individual, team and office goals are met to perform quality audits

Qualifications we seek in you!
Minimum qualifications/skills
•    Any Graduate
•    Relevant experience in Claims for P&C Insurance industry (Claims)
 Communication – Good Written and spoken Communication Skills
•    Excel Skills – Intermediate
•    MS Word- Intermediate

Preferred qualifications/skills
·    Good Communication Skills
·    Good knowledge of MS Office 
·    High level attention to detail and accuracy
·    Demonstrated delivery of high-quality output
·    Self-disciplined and result oriented
·    Customer service focus
·    Strong teamwork skills
·    Adaptability
·    Problem Solving Skills
·    Customer centric
·    Very good problem-solving skills & attention to detail.
·    Ability to accurately interpret and compile information from a variety of sources and systems
·    Ability to function effectively in a team environment exercising good judgment
·    Ability to meet outlined and expected standards of timeliness and accuracy in completion of work

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Management Trainee

Job ID: INS010717

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jan 17, 2022

Master Skills List: Operations

Job Category: Full Time