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Manager - Transactions

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager, Insurance Transactions
Responsibilities: 
•    Transaction processing according to standard work & SOP
•    Manage new hire, upskill or cross training for a policy admin team 
•    Knowledge management – Own SOP, Update dissemination, Initiatives to maintain knowledge on the floor – Knowledge assessment tests etc.
•    Perform root cause analysis and build and execute action plan to improve accuracy of the team, training delivery, reduction in learning curve 
•    Comprehend and respond to customer inquiries. Identify, research, and resolve problems
•    Assist with/perform other team tasks as the need arises.
•    Ability to accurately interpret and compile information from a variety of sources and systems
•    Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
•    Handle own work in process and support team efforts to ensure that individual, team goals are met
•    Maintain key records like working files, email for reference and audit purpose
Qualifications:
Minimum qualifications
•    Graduation in any stream except B.Tech and Technical Graduation & Law
•    Ability to handle basic day to day requirements of excel
Preferred qualifications
•     Relevant experience in Life Insurance – Policy Admin (Financial, Non-Financial, Illusions, Money In and Out, Complex Changes)
•    Actively leading Domain delivery/New hire training/Knowledge management for Life Insurance business   
•    Preferred certifications from LOMA ( LOMA 280, 290, LOMA FLMI, LOMA ALMI) or similar institutes for Life Insurance  
•    Good English Communication (Both written & verbal) – Talocity Score of >50
•    Displays energy and enthusiasm in approaching the job
•    Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
•    Ready to work on stretched working hours
•    Ability to independently work well with internal and external customers
•    Proven work experience preferred in Customer Service backend operations experience in Life Insurance
•    Excellent Interpersonal skills      
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: INS010538

Primary Location: India - Pune

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Dec 29, 2021

Master Skills List: Operations

Job Category: Full Time