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Process Associate - Transactions

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, Transactions

Responsibilities

  • Transaction processing according to standard work & SOP
  • Prioritize transactions according to detailed guidelines to meet SLA
  • Plans and prioritizes tasks and work responsibilities to achieve objectives
  • Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
  • Assist with/perform other team tasks as the need arises.
  • Ability to accurately interpret and compile information from a variety of sources and systems
  • Ensure that turnaround time and quality of the work meets Company service standards
  • Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
  • Manage own work in process and support team efforts to ensure that individual, team goals are met.
  • Maintain key records like working files, email for reference and audit purpose
  • Should be able to handle basic day to day requirements of excel
  • Should possess good interpersonal skills.
  • Exposure to insurance would be added advantage.

Qualifications

Minimum Qualification

  • Graduation in any stream except Technical Graduation & Law
  • High on energy!

Preferred qualifications

  • Good communication skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Process Associate

Job ID: INS007861

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 14, 2021

Master Skills List: Corporate

Job Category: Full Time