Careers at Genpact


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IT Support - Process Associate - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of IT Support – Process Associate with English!
We are looking for someone with a good level of English and a passion for finding a solution for customers’ tech problems. 
•    Answering phone calls in the mentioned languages, on a priority established by the team leader; 
•    Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time; 
•    Fixing IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings; 
•    Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed; 
•    Sharing with all team members any knowledge obtained through end-user or resolver interactions; 
•    Attending training sessions; 
•    Arranging working schedule with colleagues flexibly, according to business needs. 
•    Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis; 
•    Providing assistance to new colleagues whenever possible; 
•    Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date; 
Minimum qualifications 
•    Very good knowledge of English Language, min. C1 . 
•    Good MS Office (especially MS Excel) knowledge. 
•    Analytical thinking and self-starter. 
Encouraged qualifications 
•    Personal culture and client management expertise. 
•    High motivation and ability to learn. 
•    Ability to work under time pressure. 
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: HMS015987

Primary Location: Romania - Bucuresti

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 8, 2022

Master Skills List: Operations

Job Category: Full Time