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Process Developer Invoice To Cash (Collections)

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Process Developer - Cash & Collections
Responsibilities
•    Ability to comprehend and communicate effectively with the customers (written & verbal)
•    Successfully manage accounts receivables portfolio and collect on accounts past due
•    Strategize collection activities to maximize cash receipt & good experience in collections
•    Establish and maintain accounts receivable communication with customers through phone/ e-mail
•    Communicate with customer to attempt to bring resolution to unpaid accounts
•    Document all accounts receivable communications on Getpaid including coding of customer disputes and promise to pay
•    Meet defined process targets and activity metrics/ SLAs 
•    Run daily Account Receivables reports 
•    Ensure prompt, same-day payment applications and quick resolution of any discrepancies in payments (i.e. credits, charge back, etc.)
•    Include keeping records of all delinquent accounts, incomplete files, and credit risks.  
•    Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment
•    Understanding of creation of SOPs
•    Shift: UK/US Shift

Qualifications
Minimum qualifications
•    B.Com
•    I-Speak: 7+
•    Proven experience!
•    Ability to exercise sound judgement and decision-making skills
•    Excellent written and verbal communication and comprehension skills
•    Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Preferred qualifications
• Proficiency in MS Office
• Good communications and writing skills
• Good analytical and problem solving skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Developer

Job ID: HMS015854

Primary Location: India - Gurugram

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 30, 2022

Master Skills List: Operations

Job Category: Full Time