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DG - HB Devops – Management Trainee - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey! 
Are you the one we are looking for?
Inviting applications for the role of HB Devops – Management Trainee - English
Your job will involve invoice and payment processing, workflow management and issue resolution. 
Working schedule: 24x7 (Rotational shifts including weekend & public holidays when applicable) with 2 Weekly Offs 
•    Run Operations for a Team of 15+ employees, who will be Processing requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the appropriate policy with high quality, speed, insight and accuracy. 
•    Will review apps, 3rd party apps against platform guidelines, implement policies on non-compliant apps, and evaluate appeals from developers.
•    Responsible for End to End contractual (SLA’s, critical metrics) & internal metrics. 
•    Implement SMART OPEX, Training, Quality & Policy frame works with a 3 Tier Governance and Build a detailed succession plan for all Key/Critical roles. 
•    Drive employee engagement, agent growth, retention with low attrition; timely detailed one on ones, updated time keeping system, Compliance. 
•    Drive monthly (AES, VIC, EWS (Timely Updating & Accuracy), PIP & CAP closers in timely manner, Etc.) and Drive Rewards and Recognitions & Appraisals. 
•    Accurate & timely MSS Alignments, Cost Code, Band mix & Aspect/SRT updating process and Provide Insights on DevOps data, track & report any observations, bugs, Etc. 
•    Excellent analytical and problem solving skills
•    Flexibility to quickly shift priorities, multi-task and prioritise requirements in fast paced environment and lead all to completion 
•    Shown work with minimum supervision to take initiative and follow-up on assigned projects, balanced by good collaboration skills. 
•    Lead daily employee related issues by providing appropriate resolution 
•    Coach, Mentor and Empower team with excellent people engagement 
•    Drive applicable periodic internal & external audit compliance (Compliance, IT, InfoSec, iCon, Etc.) 
•    DevOps Applications & Products support & testing (Web, Mobile App) 
•    Well versed with creating test Applications, API Calling, DevOps public platform policies & applications like (Tableau, Scuba, Aspect), Query Languages, supplying to policy development. 
•    Driving Insights to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies and Having exposure to ITIL V3 standard methodology framework. 
Qualifications we seek in you!
Minimum qualifications 
•    Any Graduate (PG an added advantage) or High School Diploma (Computer Science, Information Technology) or Equivalent degree. 
•    Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application & Execution.
•    Should have handled a Voice, Chat, Email, Web mediums in this Supervisor role. '
•    Should understand and have experience in day to day contact centre operations management and Proficient with Microsoft Office suite and Visio programs. 
•    Able to work on MS-Excel (Pivots, Line Bar, Stack graphs, Pareto’s, Etc.), PowerPoint Presentations and Must have Email account, Facebook and Instagram accounts 
Preferred Qualification
•    Excellent Analytical, Communication (Verbal and written) skills and presentation skills. 
•    Ambitious (Intrinsic) and execution oriented and Good communication skills to work optimal with people. 
•    Candidate must have excellent organisations skills and a good understanding of a similar organization, knows what levers to pull to deliver
What we can offer?
•    Attractive salary;
•    Work in a multicultural environment;
•    Various trainings (initiating, soft skills);
•    Possibility of development;

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Management Trainee

Job ID: HMS015208

Primary Location: Ireland - Dublin

Education Level: Associate's Degree/College Diploma

Job Posting: Mar 4, 2022

Master Skills List: Operations

Job Category: Full Time