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Frontrunner - Manager – English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applicants to the Frontrunner - Manager – English!
Responsibilities 
•    Builds a collaborative relationship with the key client partners in the customer site, proactively asks for feedback and takes full responsibility of the process and overall account;
•    Tracks customer concerns and enables resolution for client issues;
•    Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP);
•    Handles all client related communication, including but not limited to: recurrent operational reviews, NPS and strategic priorities;
•    Responsible for negotiating and transitioning of a new scope within the managed accounts;
•    Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction;
•    Identifies and communicates risk areas to regional & global leadership, whilst providing solution oriented points of view;
•    Partakes to various internal & external projects, events and initiatives;
•    Ensures board of account efficiency by supporting architects & pathfinders within the account;
•    Participates to internal transformation meetings, communicates LDT related plans & results to customer;
•    Promote Genpact's values across teams in supervision.
Qualifications 
Minimum qualifications 
•    Experience in customer management related roles: e.g. team leader, FLM, etc.
•    Several years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)!
•    Experience in project management.
Preferred qualifications 
•    College or Master's degree.
•    Curiosity and interest to learn as much as possible about the areas in which the company operates.
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: HMS015080

Primary Location: Romania - Bucuresti

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 1, 2022

Master Skills List: Operations

Job Category: Full Time