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DG - SME in Content Moderation - Senior Process Associate - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the DG - SME in Content Moderation - Senior Process Associate – English!
If you are willing to take up a new challenge and find yourself easily in the back office support for the customer, you have previous knowledge as the Content Moderator- seems we have just a perfect job offer!
Responsibilities 
•    Provide support to agents by answering complex queries and troubleshoot raised issues
•    Conduct training on frequent queries as well as on how to use internal resources and knowledge base
•    Have advanced troubleshooting skills which help them identify and report bugs to management, and work with internal teams to help resolve the complex, escalated issues
•    Typically experienced agents who have experience in same/similar workflow or technology
Qualifications 
Minimum qualifications 
•    Advanced level of English, min B2. 
•    Prior experience working as a Content Moderation Agent
•    Strong knowledge of the processes and policies as it applies to the area they are tasked to support
•    Neutral mind-set to digital content that needs classification & policy review
•    High School Degree
•    This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day. 
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports langauge courses, professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Private Medical Package, Meal Vouchers or Access to welness programs

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.       
 
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates  
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Senior Process Associate

Job ID: HMS014956

Primary Location: Poland - Krakow

Education Level: High School Diploma/GED

Job Posting: Feb 22, 2022

Master Skills List: Operations

Job Category: Full Time