Careers at Genpact


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Sales Admin - Process Associate - Finnish

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Sales Admin - Process Associate with Finnish!
Your job will involve E2E Sales Administration process (order entry, order fulfillment, contract management, dispute management, billing, master data)
•    Processing orders / customer requests for: 
•    Booking of Orders in the ERP system 
•    Handling customer requests 
•    Ensure resolution to customer requests. 
•    Follow-up on pending items 
•    Reporting 
•    Offering information to customers via e-mails/phone. 
•    Updating ERP regarding clients, supplies, pricing. 
•    Gathering information from logistics partners and informing customers regarding availability and deliveries. 
•    Creating orders (SOs) in the ERP system. 
•    Offering resolutions for internal updating requests: credit/ debit notes, reimbursements. 
•    Building a relation with clients and sales representatives. 
•    Checking and solving potential issues between client purchase orders (PO) and system information. 
•    Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient. 
•    Preparing the relevant documents for the orders (export, transport, customs) 
•    Daily monitoring the assigned orders and customer requests 
•    Solving issues regarding damaged goods, shipment delayed, etc. 
•    Handling any issues, looking for solutions along with all the parties involved 
•    Escalating any problems, delays, inconsistencies 
•    Handling complaints related to logistics and return transports. 
•    Proposing resolution for streamlining activities and taking part in projects to implement these ideas. 
Qualifications we seek in you!
Minimum qualifications 
•    Communicative level of Finnish. 
•    High School Degree (University graduate or Economic studies are an advantage.
•    Customer service experience - would be a plus.
•    Similar experience in the field.
•    Work experience with an ERP system (SAP -advantage).
Encouraged qualifications. 
•    Personal culture and client management expertise. 
•    High motivation and ability to learn. 
•    Ability to work under time pressure. 
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: HMS014881

Primary Location: Romania - Cluj

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 22, 2022

Master Skills List: Operations

Job Category: Full Time