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DG - Senior Associate - Remote Analyst

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

We are inviting applications for the role of SA, Remote Analyst.

In this role, you will have an excellent balance of people, organizational, and ability to work with multiple team and co-ordinate, the role requires semi-technical understanding of mechanical parts, software upgrade, case management and triaging using Salesforce.

Responsibilities

  1. Case Management
    • Assign cases created by end user to self and understand the request in details
    • Document what action is needed on the case and provide a resolution timeline
    • Provide solution to the case creator following the standard process and document available
    • Respond to e-mail queries and convert them into a case for tracking and auditing purpose
    • Provide data requested by case creator by pulling them from different databases
    • Check data accuracy before providing the solution to the case creator
    • Assist on-site Field Service Engineer in system configuration and recalibration

 

 

  1. Application & OS Support
    • Understanding of MS Windows & MS Office
    • Basic understanding of databases

Qualifications we seek in you!

Minimum qualifications

  • B.E / B.Tech – Mechanical Engineering
  • B.E / B.Tech - Electronic and communications engineering
  • Good relevant industrial experience in working in a technical helpdesk

Preferred qualifications

  • Strong communication skills; skilled at cross-functional and cross-organizational communication
  • Attention to detail and good articulation skills.
  • Ability to traverse both vertically and horizontally in a large organization

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit www.genpact.comFollow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Process Developer

Job ID: HMS013977

Primary Location: India - Bangalore

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jan 5, 2022

Master Skills List: Operations

Job Category: Full Time