Careers at Genpact


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DG _ Assistant Manager - O2C

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of AM – OTC Collections!

In this role, as Collections Manager, you will manage the Collections team and ensure that the team follows up on past due accounts to guarantee payments.



• The collection supervisors will manage the whole collection process performed by the collections team

• Creates new strategies to improve the collection process

• Coordinates meetings with other teams within the Accounts Receivables department, such as credit and cash application staff to improve the collection process

• Ensures the staff is meeting production goals, complying with company standards, and perform the essential functions of their position as collectors daily

• Creates reports showing the progress of the team’s efforts to collect debts and present them to the internal customer during weekly meetings

• Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers

• Organize collection workload according to each collector´s experience, as part of the collection strategy

• Approve form letters to be used in collection attempts, especially for those customers  

• Refer debt accounts to our internal customer for credit hold or extrajudicial collection

• Assist subordinates with collection activities in difficult cases



Minimum Qualifications:

  • Degree / College diploma

Preferred Qualifications:

  • Relevant experience in collections operations
  • Experience in Credit, Billing, and Cash Application processes, a plus
  • Relevant experience in a supervisory/people management role
  • Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint
  • Good analytical/business reporting experience
  • Effective negotiation skills
  • Must be able to communicate firmly and clearly with internal and external customers
  • Excellent communication skills – Verbal & Written
  • Eye for detail and quick response time
  • Ability to drive compliance & process adherence



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Assistant Manager

Job ID: HMS011704

Primary Location: India - Hyderabad

Education Level: Master's / Equivalent

Job Posting: Oct 28, 2021

Master Skills List: Operations

Job Category: Full Time