Careers at Genpact


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Process Developer - Vietnamese - Invoice to Cash

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Developer – Order to Cash (Collection) - EN

In this role, you will be responsible for interacting with end customers via Calls and Emails for collecting pass due amounts!


· Ensure the collections numbers/targets (monthly/ quarterly/ yearly) are met!

· Handle Conference Calls with Country / Regional Financial Managers to discuss top 20 Delinquent Accounts based on customer segmentation.

· Liaising closely with internal partners’ departments (like sales, Operations, Credit teams) for issue resolution.

· Handle multifaceted volumes of workloads and to meet targets and deadlines on time.


Minimum qualifications

· Minimum Bachelor’s Degree – B.Com, M.COM/MBA.

· Proficient in calculations of percentage & ratios – Numerical ability.

· Proficient in Collection or Payment Dispute management.

· Proficient in OTC Domain.

· Recognized OTC domain certifications.

Preferred qualifications

· Proficient in SAP, ERP & other work-flow tool.

· Must be detailed oriented, organized, with an excellent sense of urgency and hard working.

· Transaction level experience in Collections process (either B2B or B2C).

· Proficient with Excel and MS office tools.

· Effective solid understanding of supporting tools (e.g. workflow, collections workbench).

· Ability to work independently, multitask and take ownership.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation,

gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Process Developer

Job ID: HMS010975

Primary Location: MY - Bandar Sunway

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 7, 2022

Master Skills List: Operations

Job Category: Full Time