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Assistant Vice President - Service Delivery Lead

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Assistant Vice President, Service delivery lead (P2P & R2R)

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of the Internet and online applications.


  • Experience in managing service delivery for P2P and R2R domains.
  • Ensure that all SLA/KPIs are met per contract terms
  • Drive digital for automation in the process 
  • Drive productivity targets 
  • Ensure governance with the client and get client satisfaction scores
  • Drive new transitions and ensure end to end activities
  • Ensure timely and appropriate hiring for new transitions.
  • Ensure that the month close should be processed and report out within the time frame
  • Strong Accounting and Analytical Skills
  • Proven track record on people management and client management skills
  • Ability to think out of the box, deliver under adverse situations
  • Ability to collaborate and build relationships to achieve department/business goals
  • Adhere to the internal compliance policy and guidelines established by the management on their daily operational activities

Qualifications we seek in you!
Minimum Qualifications

  • Experience in Accounts Payable and R2R process (working with International teams and clients is must)
  • Bachelors/master’s degree in accounting or Finance

Preferred Qualifications

  • Excellent communication skills, ability to work methodically, efficiently & deliver under tight deadlines
  • The candidate should be comfortable with 24*7 shift timings
  • Flexible to work in a shift environment
  • Having Experience in team handling of a size of 100-150 folks


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.comFollow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Assistant Vice President

Job ID: HMS009319

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Aug 11, 2021

Master Skills List: Domain

Job Category: Full Time