Careers at Genpact


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Manager - Order Management-Practice

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.  
Transformation happens here. Come, be a part of our exciting journey! 

Are you the one we are looking for? 

Inviting applications for the role of Manager, Order Management- Customer Service Representative! 

This role involves managing large engagements and establishing deep and trusting relationships with clients who we serve. You will leverage your existing expertise in sales and commercial processes and grow your knowledge base to consult our clients as a subject matter expert in all processes including value chain analytics, lead generation, deal desk, pricing management, trade promotion optimization, contract management, order management, order fulfillment, and deductions and dispute processing. You will learn our end-to-end service offerings, including advisory, digital, analytics, and outsourcing, to advise our clients what transformation opportunities exist to meet their desired outcomes.
Key Responsibilities  
•    Assist sales team with solutioning, proposals, and deal pitches 
•    Manage cross-functional teams to deliver engagements with world-class quality 
•    Connect and influence C-Suite and Core Buying centers at client sites 
•    Establish strong relationships and reputation within cross-functional teams at Genpact including client partners and service offering leaders 
•    Provide insights on client’s business and financial performance and drive business strategies within operating teams to add value to the client 
•    Deliver projects on time, with great quality, and with close communication internally and externally 
•    Assist sales team with proposal development and delivery 
•    Assist sales team with contract creation, flying formation, pricing, and timelines 
•    Stand up a team to execute on sold deals 
•    Manage and provide oversight on work won; deliver on time and with quality 

Qualifications we seek in you! 

Required Skills  
•    Relevant client services experience 
•    Project management experience 
•    Good understanding of processes, solutions, and competition in the market 
•    Experience/exposure to related areas like Supply Chain, Quality, and Compliance. 
•    Significant experience in High-Tech and Manufacturing Industries 
•    Desire and capability to continuously learn, quickly becoming a subject matter expert in all sales and commercial processes and offerings 
•    Understanding of Target Operating Models and the key trends as applicable 
•    Good knowledge of current Digital solutions  
•    Exposure to data, analytics, and insights within this area 
•    Ability to create highly professional and polished client deliverables 
•    Ability to lead workshops and manage client escalations 
•    Excellent communication, presentation, and detail-oriented analytical skills 
•    Ability to work in a matrixed environment 
•    Must be willing to travel as needed- 50 % travel required

Minimum qualifications 

•    Bachelor in commerce (B.COM)  from a recognized university  
•    Good written and spoken communication skills 
•    Possess ability to handle multiple tasks at a given time 
•    Demonstrate ability to collaborate and partner with internal and external stake holders 
•    Shift Timings : Varies depending on the client but flexible to work across US, EU and APAC regional requirements 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

Job: Manager

Job ID: HIG009022

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 1, 2022

Master Skills List: Corporate

Job Category: Full Time