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DG - Team Leader - Management Trainee - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

Inviting applications for the role of the DG - Team Leader - Management Trainee - English! 

If you are willing to take up a new challenge and find yourself easily in managing the team - seems we have just a perfect job offer! 

 

Responsibilities  

  • Supervising a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management 
  • Ensuring achievement of SLA targets 
  • Conducting daily and weekly meetings to share business updates 
  • Conducting RCA to identify drivers impacting performance, and works closely with QAs, Trainers & SME’s to improve team performance 
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs. 
  • Perform all tasks in compliance with Genpact internal policies, procedures. 
  • Successfully graduating the training plan attached to the position and the tasks 
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager; 
  • Updating the working procedures periodically 
  • Supporting any systems/tools implementations applicable to the processes in scope 
  • Provide feed-back on team members’ process performance, identify domain knowledge gaps and plan relevant training sessions to address those gaps 
  • Participate in the selection 
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
  • Perform all tasks in compliance with Genpact internal policies, procedures.
  • Successfully graduating the training plan attached to the position and the tasks
  •  

 

Qualifications  

Minimum qualifications  

 

  • Advanced level of English, min C2.  
  • Proven ability to lead large team towards meeting the agreed SLA’s with the client and drive improvement projects to continuously enhance customer satisfaction;

 

Preferred Qualification

 

  • Demonstrated strong analytical, problem solving and project management skills;
  • Self-motivated, high-energy levels and works well under strict deadlines;
  • Ability to manage the quality expectations and put in place relevant controls within the process to ensure the team delivers at expected standards
  • Ability to bring external and internal data insights into the process, seize optimization and automation opportunities through successful implementation of supporting digital tools
  • Solid understanding of workflow, tools used for providing services
  • Previous experience in managing team
  • Willingness to learn and work on a dynamic project

 

What can we offer?  

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports language courses, professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

 

Job: Management Trainee

Job ID: HIG008174

Primary Location: Portugal - Lisbon

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Nov 9, 2021

Master Skills List: Operations

Job Category: Full Time