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Process Associate - Customer Service - Non-Voice

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Process Associate, Non-Voice Customer Care
We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
•    Provide resolution to maintain standards of quality
•    Recognize trends and patterns and raise issues timely
•    Provide insights to help improve the support to the users
•    Maintain a thorough understanding of process and policies
•    Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
•    Any Graduate (PG an added advantage)
•    Freshers are eligible
•    Proficient in English & Kannada – Read/Write/Speak

Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Problem solving skills with customer centric approach
•    Must be able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: HIG007409

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Sep 7, 2021

Master Skills List: Operations

Job Category: Full Time