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Vice President - Operations

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

Inviting applications for the role of Vice President, Operations

In this role, you will be leading operations for our Hitech operations work with Operating leaders and Clients to develop a winning strategy, develop it with the Trust & Safety service line, then present for internal approval and customer acceptance.

Roles and Responsibilities:

  • Financial and Growth: Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth-related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.
  • Work closely with the service line and capability leaders to understand current spectrum of digital assets and solutions, understand the broader industry context, landscape, market insights and client demand to build offerings and setup the advisory services
  • Goals of this leader will include delivering Committed Productivity to clients, along with Large scale Ops Transformation agenda including Business impact on customer’s outcome metrics like growth, cash, income and Gain share for the value delivered on such outcome metrics.
  • Continuously improve domain expertise in content moderation area being supported, sufficient to become a trusted advisor to the client. Further developing technical skills, new product updates
  • Bring in deep domain knowledge in Trust and Safety in solutions crafting up value propositions in line with Client Objective with robust commercial and operating models with the right levels of differentiation
  • Ability to work within a matrix organization and build strong teams and alliances through emotional intelligence and robust interpersonal skills

Qualifications we seek in you!

Minimum Qualification

  • MBA from an institute of repute
  • Experience of leading operations/process for large global clients (GAFMA experience or experience in handling operations in Trust & Safety/Media/Gaming/OTT platforms)
  • High Analytical / reasoning skills, should be commercially savvy and have had a P&L responsibility
  • Experience in setting up new teams to build proficiency in an area and
  • Excellent communication and executive presence to connect at senior level and ability to influence those partners
  • Influencing skills, creative thinking/innovative mind-set and comfort with operating in a matrixed environment retaining excellent focus and accountability for daring business targets
  • Experience working in collaborative team of teams environment, led global/virtual and teams with varied strengths

Preferred Qualification

  • Lead the analytics team and line management of research analysts, data scientists, AI/ML specialists

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Vice President

Job ID: HIG006997

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jul 29, 2021

Master Skills List: Operations

Job Category: Full Time