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Process Associate - Customer Service

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of PA, Customer Service

Are you the one we are looking for? Apply Now!

Responsibilities

  • Address all end-user queries as per the process and policies defined in the workflow
  • Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
  • Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency
  • Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
  • Be a great teammate, work with your peers to help your team perform better!

Qualifications we seek in you

Minimum qualifications

  • Commerce Graduate
  • Freshers are eligible
  • Excellent Communication Skills (verbal and written)
  • Typing skills of 32 words per minute with 90% accuracy
  • AMCAT: English - 390, Quants Ability - 285, Logical Ability – 315
  • Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability

Preferred qualifications

  • Technical Expertise - mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
  • Customer Service background will be an added value
  • Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability
  • Must be willing to work in a 24/7 environment

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Process Associate

Job ID: HIG006185

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 12, 2021

Master Skills List: Operations

Job Category: Full Time