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Customer Care Specialist – Senior Process Associate - Spanish

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Care Specialist – Senior Process Associate with Spanish!
Customer Care Associate will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing customer service to customers contacting the Team via telephone, e-mail or other electronic systems.
•    Delivering exceptional level of service to our customers involving several key responsibilities that include:
•    Response to customer inquiries via e-mail, telephone, fax or system
•    Order processing in relevant customer service systems which includes orders entry
•    Service administration
•    Complaint handling
•    Billing inquiries which includes price quotations, price checks and item quantity
•    General administration which includes customer files and sales contracts maintenance.
•    Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.
•    Actively participate in the on-going assessment of customer support processes and incorporate approved improvements.
•    Provides ad-hoc support to internal and external stakeholders.

•    Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
•    Perform all tasks in compliance with Genpact internal policies, procedures.
•    Successfully graduating the training plan attached to the position and the tasks.

Preferred qualifications 
•    Required work experience related to position:
•    Experience in customer service
•    Genuine interest in working in a service environment and acquiring technical knowledge.

Special requirements:
•    Communication Requirements:
•    Fluent in Spanish at least C1 level.
•    Fluent in English at least B2 level.
•    Knowledge of French is an advantage.
•    Understanding of the culture of the serviced country.
•    Candidate is open and skilled in using one's interpersonal style to meaningfully understand and interact with others.
•    Personal Profile:
•    Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types.
•    Ability to handle pressure
•    Computer Skills:
•    Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet.
•    Skills Required:
•    Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
•    Solution-oriented. Identifies and analyzes problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
•    Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and strong relationships. Focuses work processes and performance measures on customer satisfaction. Displays professionalism and confidence towards the customer.
•    Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals.
•    Very attentive and active listener. Fosters open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.

What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy B1

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates:  
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Senior Process Associate

Job ID: HEA005379

Primary Location: Poland - Krakow

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 8, 2022

Master Skills List: Operations

Job Category: Full Time