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Customer Care - Senior Process Associate - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Customer Care - Senior Process Associate with English!
Responsibilities 
•    Response to customer inquiries via e-mail, telephone, fax or system 
•    Order processing in customer service systems which includes orders entry 
•    Service administration 
•    Billing inquiries which includes price quotations, price checks and item quantity 
•    General administration which includes customer files and sales contracts maintenance. 
•    Assist with adherence to ISO standards and requirements; prepare reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc. 
•    Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements. 
•    Provides ad-hoc support to internal and external partners. 
•    Perform tasks requested by the manager to reach team objective or the company’s objectives based on needs. 
•    Perform all tasks in compliance with Genpact policies, procedures. 
•    Efficiently graduating the training plan dedicated to the position and the tasks. 
Qualifications 
Minimum qualifications 
•    Good communication skills (in writing and speaking) of English, min C1; 
•    Work experience in customer service environment. 
•    Genuine interest in working in a service environment and acquiring technical knowledge. 
•    Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures. 
•    Identifies and analyzes problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies. 
•    Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer dedication through customer feedback, follow-up and positive relationships. Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer. 
•    Understands the goals of the organization and achieves results-oriented individual goals that are consistent with overall Company goals. 
•    Very attentive and active listener. Develops open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions. 
•    Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet. 
•    Professional, emotionally mature and ethical, social skills and ability to work well with a broad range of personality styles and types. 
•    Ability to handle pressure 
Encouraged Qualifications 
•    Experience in, or knowledge about, ERP systems is a big advantage. 
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Senior Process Associate

Job ID: HEA005219

Primary Location: Poland - Krakow

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 2, 2022

Master Skills List: Operations

Job Category: Full Time