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Assistant Manager-ITC (Credit)

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of AM, Credit Control Specialist

 In this position, you will be responsible for managing and assessing the credit risk of the business, including credit profiling new customers and requesting credit limit approval from the credit controller.


Role and Responsibilities:

  • To improve working capital through management of customer payment performance and trade term compliance
  • Complete required tasks and gain approval for setting up of new customers including payment terms
  • Reconcile customer statements and resolve any discrepancies with Cash Collectors/Cash Application team
  • Review the AR ledger with 3rd party provider
  • Work with the shared service teams to ensure effective and aligned customer communication
  • Collaborate with shared service and other internal functions to ensure that customer claims are recorded within SLA’s set and support the resolution of deductions on customer accounts
  • Provide timely response to escalations from Cash Collection/Cash Application queries  
  • Ensure compliance to all financial controls, completing periodic audits, and providing information as required to client and external auditors. 
  • Carry out credit profiling for new customers and request credit limit approval from the Credit Controller
  • Review existing credit limits as per established guidelines and propose credit limits (in case of changes) to the Credit Controller. Proactive management of credit during seasonal times of the year.
  • The research customer information on credit profiling platforms
  • Review payment behavior on previous credit limits
  • Evaluate credit risk
  • Provide evidence, assessment, and where the appropriate recommendation to approver on whether to hold or release customer orders blocked due to reaching credit limit. 
  • Maintain reporting on payment compliance terms.
  • Provide timely and accurate communication to Sales teams regarding credit risks and payment delays
  • Respond promptly to requests and queries from Sales, Supply Chain, and Finance teams



Minimum qualifications

  • Graduate, preferably BCom
  • Strong analytical skills and attention to detail
  • Experience in credit management/credit profiling
  • Experience in -Order to Cash operations or Supply Chain
  • Flexibility to work on any shift
  • Ability to identify issues proactively and troubleshoot on time
  • Excellent communication, influencing, interpersonal skills
  • Customer-centric mindset, ability to challenge status quo
  • Good time management skills


Preferred qualifications

  • SAP experience
  • Exposure to the consumer goods industry
  • Experience in using PowerBI reports


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Assistant Manager

Job ID: HEA005018

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jan 24, 2022

Master Skills List: Operations

Job Category: Full Time