Careers at Genpact


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Function    : Operations
Designation    : PA/PD
Domain    : Requisition to Purchase Order Management
Location    : Hyderabad Pocharam, India
Shift        : 6pm to 3am IST

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. 
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. 

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity. 

We are Genpact. Transformation happens here. Come, be a part of our exciting journey! 

Inviting applications for the role of PA/PD, PO Management
•    Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa, create POs post successful compliance checks
•    Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
•    Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
•    Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
•    Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
•    Act as liaison to the Accounts Payable team to resolve PO related invoice issues
•    Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
•    Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
•    Follow-up with requesters/co-functional teams to provide quick resolutions
•    Following-up up with suppliers/vendors whenever required
•    Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
•    Transfer/raise/coordinate inquiries to appropriate teams for resolution
•    Find opportunities to improve or to streamline the process
•    Proactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you!
Minimum qualifications 
•    Good Verbal and Written Communication Skills (English)
•    Customer Service Skills – Telephone / Email
•    Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
•    Meaningful working experience in the Procurement field (12-18 months)

Preferred qualifications 

•    Working experience on Coupa or Ariba
•    Exposure to Source to Pay cycle


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Developer

Job ID: CPG031695

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 8, 2022

Master Skills List: Operations

Job Category: Full Time