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Customer Service - Assistant Manager - Danish & English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. 
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Customer Service - Assistant Manager with Danish and English

! Fluent in English and one of the Nordic languages required Danish and/or Swedish and/or Finish

Responsibilities
Constantly improve customer service operations. Guarantee efficiency of the processes according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional teams and achieving the fixed service level target. Responsible for the relationship with the external and internal customers for the order to cash process. Coordinating all required continuous improvement actions.
•    Manage a team of 10-20 direct reports 
•    Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
•    Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area
•    Contribute to short and long-term organizational planning and strategy as a member of the management team
•    Ensuring efficient and faultless customer service operations
•    Identifying process improvements for countries/processes and coordinating deployment of global projects locally
•    Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
•    Coordinate training and development of reporting team
•    Recruit new team members
•    Drive the safety agenda for the assigned process

Qualifications we seek in you!
Minimum Qualification
·    Customer Focus (internal & external)
·    Bias for action (focus on results and use of intelligent risk taking)
·    Team Management (support, develop and respects others)
·    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
·    Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
·    University Graduate 
·    Relevant years of experience in Customer Services Operations 
·    Demonstrated leadership and vision in managing staff groups or major projects and initiatives


Preferred Qualification

·    Excellent communication skills, ability to cooperate with internal & external customers
·    Senior Stakeholders management skills
·    Pro-active approach to problem solving in short term and ability to implement long term preventive activities
·    Fluent in English and one of the Nordic languages required (Danish and/or Swedish and/or Finish)
·    Strong analytical skills including analysis of complex data
·    Customer service orientation
·    Change Management skills
·    Ability to set priorities and to work effectively under pressure of time and results
·    Ability to influence others
·    Excellent interpersonal skills and a collaborative management style.
·    Ability to team management, build talents, teams target settings and lead appraisal process
What can we offer?
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. 

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


 

Job: Assistant Manager

Job ID: CPG031637

Primary Location: Poland - Katowice

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 8, 2022

Master Skills List: Operations

Job Category: Full Time