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Customer Facing – Senior Process Associate - Finnish

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role Customer Facing – Senior Process Associate – Finnish!
Purpose of Role
Main point of contact for any order management related queries and requests, both internally and externally
Key Accountabilities 
•    Manage the customer communication in order related queries and requests
•    Manage any queries and issues related to order management,
•    Collaboration with other relevant hub functions to ensure orders are handled on time
•    Manage claims registration process when relevant

Key Responsibilities

•    Order Management activities and input to and Order Entry, Order Validation, Logistics Claims, Master Data etc.
•    Supporting the customers with any order changes or order related queries
•    Booking transportation for exceptional orders and returns 
•    Claims registration and collaboration with customer on claims resolution
•    Reporting, e.g. Customer Losses Reports 
Key Activities
•    Internal Order data confirmation and input to Order Entry (Internal Orders)
•    Short Shelf-Life order management and input to Order Entry (SSL Orders)
•    Supporting the customers with order changes and providing input to Order Entry and Order Validation teams (Order Change)
•    Booking transportation for exceptional orders and returns (Transportation Planning)
•    Claims registration and collaboration with customer on claims resolution (Claims Management)
•    Reporting, e.g. Customer Losses Reports (local process)
•    Follow-up on customer orders, e.g. order tracking, status confirmation etc. (Order Management)
•    FPOC on order related questions
KPI
•    Order Accuracy
•    Customer Satisfaction
•    CCFOT
•    Dispatch Rate

Qualifications we seek in you
Skills
•    Customer focus, attention to detail, time management, understanding of customers and the Nordic business, language capabilities
Technology
•    SAP ECC, Pega CRM, High Radius Deductions, O2C Dashboards
Preferred qualifications
•    Excellent communication and presentation skills
•    Strong influencing skills and interpersonal skills
•    Strong analytical skills and attention to detail
•    Strong team dedication and results delivery orientation
•    Basic understanding of SAP & Excel
•    Good understanding of Unilever product range
•    Able to navigate through PowerBi reports
What can we offer?
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.       
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates  
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


 

Job: Senior Process Associate

Job ID: CPG031404

Primary Location: Poland - Katowice

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 28, 2022

Master Skills List: Operations

Job Category: Full Time