Careers at Genpact


  • Facebook
  • Twitter
  • Linkedin
  • Email

Process Associate - Order to Cash - Mandarin

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Process Associate – Order to Cash – CH & EN
In this role, you will be responsible for serving as the point of contact for customer (i.e. local market) queries and resolve any query issues according to defined policies and procedures and escalate as necessary any site customer issues related to queries to the Team Leader O2C. You will work closely with Local Finance (Stakeholders) in managing deliverables for Team Leader

You will work closely with the team on problem solving and troubleshooting when issues occur



  • Support end-to-end process performance improvements through Performance Management and other Lean Sigma practices.
  • Produce routine process reports (i.e Cash Forecasting, AR aging), schedules, and review summaries for management as required.
  • Manage service level agreements and performance targets related to Accounts Receivables activities and deliverables.
  • Support period end financial closing activities and year end activities for Accounts Receivables.
  • Assist Team Leader to manage projects and deliverables under the O2C portfolio.







Minimum qualifications

  • Diploma with Finance/Accounting.
  • Proficient in Mandarin and English – both written and spoken.
  • Excellent customer service skills.
  • Fresh Graduate is encouraged to apply.

Preferred qualifications

  • ACCA, CIMA, CPA or equivalent is preferred.
  • Proficient in using Microsoft Office, particularly in Microsoft Excel.
  • Proficient in using SAP.
  • Work Experience in Shared Service Environment, particularly in Order to Cash roles.
  • Act as Subject Matter Expert (SME) whenever required.
  • Ability to plan and manage workload to ensure all key deadlines is met.
  • Attention to detail, good analytical and problem solving capabilities.
  • Excellent time management and planning skills.
  • Drive to achieve results and deliver on goals.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.comFollow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Process Associate

Job ID: CPG031154

Primary Location: MY - Petaling Jaya

Education Level: Associate's Degree/College Diploma

Job Posting: Apr 8, 2022

Master Skills List: Operations

Job Category: Full Time