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Assistant Manager - S2P

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the leader we are looking for?

Inviting applications for the role of AM, Procurement

This role requires someone with deep understanding and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer's requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.

Responsibilities

  • Handling stakeholder conversations and governance meetings with senior leadership.
  • Ensure that the learning paths are in place for all team members
  • Supervise and improve the KPI’s and SLA’s that have been assigned
  • Should have in depth understanding of the procure to pay process
  • Process purchase requisition and supplier-set up
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Acts as liaison pertaining to Procurement Operations team etc
  • Develops communication between customers to have a smooth transaction
  • Ability to perform and resolve query of a customer to build a better relationship
  • Monitor generic email box for incoming queries and acknowledge them as per SLA
  • Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
  • Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
  • Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
  • Transfer/Raise inquiries to appropriate teams for resolution
  • Find opportunities to improve/streamline process

Qualifications we seek in you!

Minimum qualifications

  • Graduation in Commerce (B.Com)
  • Significant experience in Team handling and experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
  • Excellent Communication Skills - Written and Spoken and Customer Management Skills
  • End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications

  • M.B.A Finance
  • Meaningful experience in procurement
  • Bachelor’s in Engineering or similar
  • Proficiency in MS Excel, Power point
  • Expert understanding of Supplier Set-up Concepts
  • Familiarity with ERP tools will be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Assistant Manager

Job ID: CPG030874

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 28, 2022

Master Skills List: Operations

Job Category: Full Time