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Manager - T&E

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Manager - T&E

Responsibilities

  • Perform tasks of audits of expense reports in auditing tool

  • Identify and escalate critical incidents with a strong sense of urgency and ownership

  • Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

  • Use CONCUR skills to trouble-shoot configuration issues – (Preferable)

  • Collaborate with various cross-functional teams to resolve the issues

  • Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction

Qualifications we seek in you!

Minimum Qualification

  • Graduate/Post Graduate degree

Preferred Skills

  • Understanding of basic knowledge on processes around Travel and Expense (T&E) process i.e., CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW

  • Excellent communication skills over phone, email, and chat

  • Proactive problem solving, analytical mindset, and customer-centric approach

  • MS office tools like Excel, SNOW, and Outlook

  • Good team player

  • Flexible

  • Positive Attitude

  • Understands Travel and Expense process functionality and capabilities

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: CPG030851

Primary Location: India - Mumbai

Education Level: Master's / Equivalent

Job Posting: Apr 28, 2022

Master Skills List: Consulting

Job Category: Full Time