Careers at Genpact

Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience to provide a differentiated service to the client 

  Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) 

Initiate, design and implement business process excellence improvements 

Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers 

Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business 

Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization 

Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests. 

Operation Management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:  

In-depth understanding of HRO processes supported by Genpact for different geographies 

Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.  

Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent  

Escalate issues and seek advice when faced with complex issues/problems.  

Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically  

Creates a logical plan, realistic estimates and schedule for an activity or project segment  

Ensures progress, issues and agreements are properly documented and acted upon 

Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions   

Actively participate in all process related business meeting in-person or virtually through conference calls 

Liaise with Genpact Local IT to escalate Technology issues being faced by the Team 

Participate in and/or support during Client visits 

B. Com/M. Com/ with relevant experience 

Talent Management experience and relevant experience in Core HR functions 

Relevant work experience in team handling role 

Workday Experience a plus 

HR Domain certification would be a plus  

Good MS Office and Excel skills  

Proficient with Operational Excellence Practices 

Quality – Lean and six sigma knowledge and quality driven person 

Must demonstrate a high level of self-motivation, energy and flexibility 

Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis 

Attractive salary and benefits such as Medical Aid, Retirement and risk benefits 

Work in a multicultural environment;  

Various trainings (technical & soft skills);  

Development opportunities in a growing multinational company;