Careers at Genpact


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HRO Talent Management - Tower Lead - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.  

 Transformation happens here. Come, be a part of our exciting journey! 

Are you the one we are looking for? 

Inviting applications for the role of HRO Talent ManagementAM/ Manager Role 

In this role, you will be responsible to Work closely with and within Property & Casualty Insurance Finance operations management team. 



  • Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience to provide a differentiated service to the client 

  •   Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) 

  • Initiate, design and implement business process excellence improvements 

  • Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers 

  • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business 

  • Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization 

  • Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests. 

  • Operation Management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:  

  • In-depth understanding of HRO processes supported by Genpact for different geographies 

  • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.  

  • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent  

  • Escalate issues and seek advice when faced with complex issues/problems.  

  • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically  

  • Creates a logical plan, realistic estimates and schedule for an activity or project segment  

  • Ensures progress, issues and agreements are properly documented and acted upon 

  • Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions   

  • Actively participate in all process related business meeting in-person or virtually through conference calls 

  • Liaise with Genpact Local IT to escalate Technology issues being faced by the Team 

  • Participate in and/or support during Client visits 


Qualifications we seek in you! 

Minimum Qualification 

  • B. Com/M. Com/ with relevant experience 


Preferred Qualification/Skills 

  • Talent Management experience and relevant experience in Core HR functions 

  • Relevant work experience in team handling role 

  • Workday Experience a plus 

  • HR Domain certification would be a plus  

  • Good MS Office and Excel skills  

  • Proficient with Operational Excellence Practices 

  • Quality – Lean and six sigma knowledge and quality driven person 

  • Must demonstrate a high level of self-motivation, energy and flexibility 

  • Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis 


What can we offer? 

  • Attractive salary and benefits such as Medical Aid, Retirement and risk benefits 

  • Work in a multicultural environment;  

  • Various trainings (technical & soft skills);  

  • Development opportunities in a growing multinational company; 


In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role. 




Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on TwitterFacebookLinkedIn, and YouTube. 



Job: Assistant Manager

Job ID: CPG028988

Primary Location: South Africa - Isando

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Nov 23, 2021

Master Skills List: Operations

Job Category: Full Time