Careers at Genpact


  • Facebook
  • Twitter
  • Linkedin
  • Email

Vice President - F&A/ Account Leader

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Vice President , Finance & Accounting

This role will work closely with senior leaders across the business to establish a leadership development strategy and deliver ‘outstanding’ learning experiences for leaders globally.  The role involves lead a large team to Cash work type and ensure consistent service delivery and improvements over time.

Are you the one we are looking for?


  • Collaborate with client’s senior stakeholders and Genpact service lines to develop and execute order to cash & order management, Account Payable strategy and operational plans
  • Lead global operations to achieve/exceed P&L
  • Lead and initiate discussions with client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation
  • Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
  • Drive continuous improvement within operational processes, look for opportunities to improve the current cost base
  • Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
  • Maintain & grow excellent customer relations – focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the
  • Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
  • Work with global client retained organization to assist with communication of key process changes to drive program adoption within client teams
  • Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)
  • Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects
  • Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization

Qualifications we seek in you!

Minimum Qualifications

  • Bachelor’s degree / Master’s degree in Accounting, Finance, or Business from a reputed university
  • Subject matter expert in O2C and AP operations – the ability to coach & mentor team members across all delivery centers
  • Working experience is the international market space
  • Outstanding negotiation, interpersonal, verbal, and written communication skills
  • Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement
  • Commercially savvy seeks to provide win-win solutions for the Client and Genpact
  • Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience
  • Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity
  • Proven listening and customer service skills
  • Influencing skills, creative thinking/innovative mindset
  • Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

Preferred Qualifications

  • Ability to work in a matrix reporting relationship and global environment, with strong enough communication skills to influence multiple internal stakeholders
  • Prior experience with the CPG industry would be preferred


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Vice President

Job ID: CPG027954

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Oct 29, 2021

Master Skills List: Operations

Job Category: Full Time