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Integrated Operations - Market Lead - Manager - French


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Integrated Operations - Market Lead - Manager - French
We are looking for an Integrated Operations (iOPS) Market Lead/Manager. In this position you will be responsible for partnering with our client market/s key stakeholders and ensuring Genpact operations across all towers run smoothly towards your market in scope.  You will be accountable for the service quality provided by Genpact to your market, allowing you to develop business relationships with senior stakeholders.
 
Role and Responsibilities:
•    Main business partner and escalation point to client’s iOPS market/s leads and performance delivery team
•    Facilitator for E2E process and organizational design within all Genpact operational towers, in different locations, for your specific market/s
•    Establish successful relationships with different stakeholders
•    Enhance and improve efficiency of current regular connects between Genpact operational teams and client leads 
•    Responsible for service levels and operations quality for your market/s
•    Lead the continuous improvement agenda in-line with Genpact operational and project leads
•    Coach, train and advise operational leads and specialists to ensure right service mindset
•    Support initiatives related to process and service improvements with the client and drive market innovation proposals coming from Genpact
•    Responsible to balance market/s quality service with efficient operations lead by tower/operational managers (O2C, MDM, Planning, Logistics and CD/Sales)
•    Own market relationships and agenda, driving country VOC (Voice of customer)
•    Understanding in-market processes, identifying what needs to change and how, driving the change through the relationships built with local stakeholders 

Minimum qualifications
•    University graduate
•    Fluent in French. Proficient oral and written communication skills
•    Ability to establish long lasting and adding value relationships
•    Customer centric mindset, ability to challenge status quo and being proactive
•    Experience within supply chain operations or commercial departments, ideally on retail/FMCG business
•    Experience on senior stakeholder management
•    Excellent communication, influencing and interpersonal skills to drive change on client and Genpact sides, while keeping extraordinary relationships with both parts
•    Experience in Microsoft suite including Outlook, Power Point and MS Teams; Excel skills
Preferred qualifications
•    Excellent communication, influencing and interpersonal skills to drive change on client and Genpact sides, while keeping extraordinary relationships with both parts
•    Other European languages are an advantage
What can we offer ?
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: CPG024829

Primary Location: Poland - Katowice

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jul 26, 2021

Master Skills List: Operations

Job Category: Full Time