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Manager - Contract Load

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Manager – Contract Load!

Contract Load supervisor responsible for managing team of individuals uploading contract in the ERP. Manage supplier and internal sales communication. Supervise both supplier compliance with contractual obligations and production trends through analytics and root cause analysis. Provide recommendations to management for operational improvements based on analytical findings. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide outstanding customer service and operational excellence

•Review and approve key changes to contracts – pricing, effective dates for key customers / high $ value
•Review reconciliation and analysis of accounting information for suppliers on customer eligibility and price.
•Ensure accuracy of the data entered – pricing, effective dates etc. Proactively identify customer price file discrepancies and work to resolve.
•Act as customer concern point for supplier issues
•Develop system and departmental subject matter expertise and participate as a team member on projects. Manager will be responsible for coordinating the contract expiration process, training the team. Execute the Contract Expiration process, process renewals, send out proactive communications
•Perform trend analysis for operational improvements
•Handle supplier communication and with focus on speed to answer and comprehensive responses
•Find opportunities and recommend solutions for process and automation improvements.
•Review exception reports daily and utilize reporting to identify possible issues.
•Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Review potential customer concern issues and proactively plan for solution
•Ensure that service level expectations are met or exceeded.
•Utilize systems and software to perform sophisticated research assignments.


Minimum qualifications
•Any Graduate
•Ability to work on multiple ERP, master data and workflow solutions
•Excellent English language skills (verbal and written)

Preferred qualifications
•Related business experience in Financial Services, Accounting, Financial, or Wholesale Drug industry.
•Experience should involve contract administration, reconciliations, supervising customer compliance, problem solving, research and analysis.
•Demonstrated ability to identify gaps in business operations and offer potential solutions. Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities
•Exposure to ERPs like JD Edwards and SAP 7.4
•Six Sigma Certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: CPG019598

Primary Location: India - Gurgaon

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jan 15, 2021

Master Skills List: Corporate

Job Category: Full Time